Services Guide - C

Cable Television

 
How to Connect
There are several ways to connect a TV or VCR to the cable system as determined by the type and age of the equipment you own. Consult your owners manual before setting up your equipment. Here are some basic connection arrangements for typical equipment.
 
At the Wall Cable Box
Hand tighten your cable to one of the cable jacks, rather than using a wrench or pliers. Do not over tighten finger tight is fine! Over-tightening can damage the jumper connector or might loosen the wall jack.

An unused cable jack on the wall junction box may have a terminator cap, as shown above.  This cap is not essential.

 
Cable-ready TV set
Connect the other end of the cable to your TV's VHF/UHF input jack.
 
Standard VCR
Connect the other end of the cable to your VCRs cable/antenna input jack.
 
Non Cable-Ready TV set
You may need to buy a Balun connector from a local supplier. Connect the other end of the jumper to the Balun connector and connect it to your TVs VHF input jack. This allows reception of local channels but may still require a convertor box (from a local supplier) to receive channels above 13.

Most VCRs today are cable-ready, so you could connect the other end of the jumper to your VCR's cable/antenna input jack and then use another jumper coax cable between your VCRs output jack and your TVs VHF input jack.

 
Common Cable TV problems pictured  
Before you call
  • Check for some common problem like those shown on the left.
  • See if your jumper cable is snugly connected to the wall plate.
If you are still experiencing a problem.
  • You need to call Comcast directly:
    x4-CATV and your call will be routed to Comcast, or
     1.800.COMCAST (1.800.266.2278), or 1.301.731.4260
  • If you are told you do not have an account with them, give them this information:
    Any account number 680-299 through 680-308 or 680-336 through 680-345
If Comcast must enter your room.

The Comcast agreement with the university requires their service personnel to be escorted into private living areas, such as bedrooms in the traditional buildings and into apartments and suites in South Campus. We contract with our Public Safety's police officers to provide escorts so don't be surprised to see an officer or a student Police Aide bringing Comcast's repair staff to your room. Repairs to be made in electrical closets elsewhere in your building do not require an escort. It is not necessary for residents to be present when Comcast arrives to make repairs.


Card Access

All residence halls (except the garden-apartment style Leonardtown community) are protected by an electronic security system. It is designed and intended to help and support residents, who must accept primarily responsibility for the security of their residence hall.

 
  Card Readers:
The main entrance doors, interior barrier doors, elevators, most laundry rooms, and selected other spaces such as computer rooms are equipped with card readers that read the magnetic stripe on your University identification card. When an access card is lost or stolen we are able to immediately delete it from our system so that someone who finds it cannot use it.

Lost Cards:
Resident who lose their University identification card should visit the Records and Registrations office located in the lobby of Mitchell Building as soon as possible, but no later than two business days after the card is lost. The Records and Registrations office is open from 8:30am to 5pm, Monday through Friday.

Residents can borrow a spare card from their residence hall service desk until a new card can be obtained. Once a resident receives a new card from Records and Registrations, the electronic security system will automatically be updated to accept the new card and not respond to the lost/old card.

Sirens and Prop Monitors:
Additionally, doors with card readers are also equipped with prop monitors that cause a horn to sound in the event a door is propped open or not securely closed and latched. Closing the door will immediately silence the horn.

Emergency Exit Doors:
In our traditional-style halls, doors located at the base of stairwell or at the end of first and ground floor corridors are for use only in the event of an emergency. These doors lead directly outside and, when opened, can potentially provide access to intruders if not confronted by residents. Once inside a stairwell non-residents and intruders can travel freely to any floor, potentially unnoticed. To prevent use of these doors, special, red locks have been installed that sound a siren immediately if exit is attempted. The siren will continue to sound until a staff person responds to the door and resets it. Individuals found responsible for opening these doors will be subject to housing and judicial actions. (These doors will release immediately for emergency exit in the event the fire alarm system is activated.)


Carpet Care Tips

Act now -- otherwise you let the carpet fibers absorb stain-producing substances.

Blot, don't wipe or rub a stain. Wiping causes the stain to be further pushed into the carpet fibers or could spread the stain over a larger area.

Carpet/upholstery cleaners and dry cleaning solvent products are usually effective and safe for many spills and stains when you follow the label directions.


Carpet Cleaning in Suites and Apartments

 
Carpet Cleaning Machine Dirt and stains happen, but some residents make no effort to remove them from the carpet before they are set into the carpet fibers.  By the time we can reenter our apartments in the summer, many stains have become permanent.

Each summer, we continue to improve our resident spaces by replacing the most damaged and severely stained carpeting.  This work is expensive and the cost for having to replace carpet early due to improper care will be passed along to the suite or apartment occupants.

We expect that residents will make every effort to blot and clean up spills immediately. While some carpet cleaning products available at local stores are effective if used immediately, sometimes spills and stains may be of a sufficient magnitude to require professional treatment.

 
During the academic year if you are unable to remove a stain, we ask that you call x4-WORK anytime to request assistance in cleaning our carpet. Our housekeeping section will respond and assess how to prevent further permanent staining. If necessary, we will schedule a time to clean your carpet.

SPILL GUIDE

Whether you spill a drink on your carpet or ours, here are a few tips from the Carpet & Rug Institute and the home extension services of Maryland and Mississippi.


Fruit and Juices, Soft Drinks, Tea, Wine
  1. Mix one teaspoon of liquid dishwashing detergent with a cup of lukewarm water.  Blot several times with paper towels or soft cloth.
  2. Mix one-third cup of household white vinegar with two-thirds cup of water.  Blot.
  3. Repeat step one.
  4. Sponge with clean water.  Blot several times with paper towels or soft cloth and pat dry after each rinse

Catsup, Chocolate, Earth, Egg (raw)

  1. Mix one teaspoon of liquid dishwashing detergent with a cup of lukewarm water.  Blot several times with paper towels or soft cloth.
  2. Mix one tablespoon of household ammonia with a half-cup of water.  Blot.
  3. Repeat step one with the detergent
  4. Sponge with clean water.  Blot several times with paper towels or soft cloth and pat dry after each rinse.

Beer

  1. Mix one teaspoon of liquid dishwashing detergent with a cup of lukewarm water.  Blot several times with paper towels or soft cloth.
  2. Mix one-third cup of household white vinegar with two-thirds cup of water.  Blot.
  3. Sponge with clean water.  Blot several times with paper towels or soft cloth and pat dry after each rinse.

CAUTION

  Never use a stronger concentration than above.
  Check the dishwashing detergent to be sure it includes no alkalies or bleach.

  Never use:

  • laundry detergent of any type since most contain additives that can affect carpet dyes
  • automatic dishwasher detergent since many contain bleaching agents that can affect dyes and some fibers.

Always use care when handling ammonia and vinegar.  Add either to water before stirring.

We hope that by providing this type of assistance we can avoid charging residents to replace entire carpets and keep everybody's costs to a minimum.  Stain removal takes less time right after the accident happens than when it has "set" for many months.

If we're able to respond, in most instances we won't charge for this assistance.  Charges will be passed along to the responsible resident(s) for replacement costs of badly stained or soiled carpeting or if carpeting is damaged by bleach or burns.


Ceiling Tile Damage

Many high rise halls have ceiling tiles glued directly to the underside of the concrete slab ceilings. Over the years, residents have dented and damaged numerous tiles. We have no annual program to replace damaged tiles. In some rooms, the ceilings suffer greatly from continual abuse.


Cleaning Upholstered Furniture

As with carpeting, residents need to act immediately to blot up spills and remove food on upholstery before permanent staining sets into the fabric. We invite residents to call x4-WORK after having tried and failed to remove stains. We offer to respond if resources are available to see if we can prevent permanent staining. If we're able to respond, in most instances we won't charge for this assistance. Residents remain responsible for replacement costs if permanent staining or other damage has occurred.


Curtains and Curtain Rods

We do not supply curtain rods or install curtain rod brackets in most buildings. While individuals have installed them in many rooms over the years, we don't respond to work order requests for repairs or new installations. Any found over the summer will be removed, except in Anne Arundel and Somerset halls where these were installed when the building was renovated.