Emergencies

EMERGENCIES AND INTERRUPTIONS OF UTILITIES
 
General Information
Almost every utility outage affecting an entire building can be restored within a few hours, and they usually are. However, some interruptions or problems may last into the evening hours, weekends, early mornings, or, even more rare, last for several days.

When outages last beyond a reasonably short time, we attempt to obtain status information from our own staff. Or we will try to obtain status information from Facilities Management (formerly Physical Plant) who can contact their on-site employees. We will also call Facilities Management if a problem is with an off-campus utility company such as PEPCO.

Our x4-WORK or maintenance staff will contact Resident Life service desks and community offices when utility disruptions are known in advance. When possible, Resident Life staff will post notices in the halls or at the community centers alerting residents to planned, scheduled outages.

Occasionally, we are unable to receive the best status information but will pass along what we have. Please call x4-WORK for updates, and we'll let you know what we know.

When widespread outages affect the city of College Park or larger regions in the county, our campus waits its turn like everyone else as the public utilities respond to all of the problems.


Other Urgent Services
We respond to a number of situations that threaten property or safety. The amount of time it takes us to respond will vary. Even during regularly scheduled shifts, some delays may be experienced while workers finish enough of their current assignments to respond safely to an emergency call. The number of other calls waiting, the number of staff members available on the shift, and other factors may affect our response time.

Routine Work
Routine requests received today are given to our shops at the start of the next work day. These become part of the work load each section is assigned. Our section supervisors prioritize work daily so that residents receive the best, most timely services as resources permit.

At the start of each semester, repairs frequently take longer when more residents choose to report problems. Toward the end of each semester most routine problems receive a response within 3 to 15 days.


Responses to Typical Repairs
Here's an idea of frequent response times during most of the year, after the rush of check-in has passed, including services provided by staff outside Residential Facilities.

Emergency Services
using the next available staff or within the same day or same 24-hour period
  • power out entire room
  • no a/c
  • person stuck in elevator
  • no lights at all
  • no heat
  • resident locked out
  • no hot or no cold water
  • floods

Routine Services
Short -- a matter of a few days up to a week
  • clogged sink/toilet
  • pipe dripping water
  • windows stuck/jammed
  • lock core changes
  • low heat
  • clogged shower/tub
  • mailbox repairs
  • garbage disposal
  • insects in rooms

Moderate -- a week to several weeks or longer
  • missing insect screens
  • replace broken mirror
  • loose toilet partition
  • site lighting
  • toilet paper holders
  • closet problems

Long -- delayed until semester breaks, summer, longer
  • room or area painting
  • sidewalk repairs
  • carpet replacement
  • exterior painting

Examples of Services or Items Not Provided
  • orthopedic backboards
  • curtain rods and curtains in most student rooms
  • mattress pads
  • installing locks on bi-fold closet doors
  • repairs to or storage of personal property
  • construction of loft bed platforms
  • running new electrical service into existing rooms
  • installing more than one telephone, data, or cable jack per person
  • provide extra furniture or remove standard furniture
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