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| RESPONDING TO YOUR CALL |
Now that We Know Your Problem, What's
Next ?
Depending upon the urgency of each problem, Service Center staff
will write routine work orders, contact maintenance staff in
the field, or, in certain extreme instances, contact emergency
duty staff at home. |
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For most work, we currently do not schedule repairs the way
that some agencies do, i.e., "Someone will be there
between the hours of nine and noon on Tuesday."� Some
work sections will attempt to contact residents to provide anticipated
dates and times when workers may arrive.� Our Urban Biology
staff will almost always schedule work in advance due to the
nature of their work.
Except when we've been asked to schedule with a resident in
advance, expect most repair staff will arrive without an appointment,
typically between 8:30 a.m. and 3:30 p.m. Monday through Friday.�
Staff who work after 4 p.m. are usually responding to urgent
requests you or your roommate(s) made that day. |
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Responses to
Typical Repairs
Here's an idea of typical response times during most of the
year, after the rush of check-in has passed, including services
provided by staff outside Residential Facilities.
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| Emergency Services |
| using the next available staff or within
the same day or same 24-hour period |
- power out entire room
- no a/c
- person stuck in elevator water
- no lights at all
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- no heat
- resident locked out
- no hot or no cold
- floods
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| Routine Services |
| Short -- a matter of a few days up to a
week |
- clogged sink/toilet
- pipe dripping water
- windows stuck/jammed
- lock core changes
- low heat
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- clogged shower/tub
- mailbox repairs
- garbage disposal
- insects in rooms
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| Moderate -- a week to several weeks or longer |
- missing insect screens
- replace broken mirror
- loose toilet partition
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- site lighting
- toilet paper holders
- closet problems
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| Long -- delayed until semester breaks, summer,
longer |
- room or area painting
- sidewalk repairs
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- carpet replacement
- exterior painting
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| Examples of Services or Items Not Provided |
- orthopedic backboards
- curtain rods and curtains in most student rooms
- mattress pads
- installing locks on bi-fold closet doors
- repairs to or storage of personal property
- construction of loft bed platforms
- running new electrical service into existing rooms
- installing more than one telephone, data, or cable
jack per person
- provide extra furniture or remove standard furniture
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