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| RECEIVING YOUR SERVICE REQUESTS |
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| Once You Call, What Can You
Expect From Our Staff? |
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Our x4-WORK staff asks for enough details to
help decide which service group will receive your request and
to help our service staff understand as much as possible about
the problem before they arrive.
For example, a problem such as a hole in a closet door goes
to the Carpentry Shop to have the hole repaired or the door
replaced.� Knowing the size of the hole may assist the carpenter
in deciding what materials to bring or if measurements should
be taken to get a new door.
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| We Typically Ask For the Following: |
- your name and phone number in case we need to contact
you
- your address (building and room number)
- detailed problem description - the more details
you can provide, the easier it may be for us to fix
the problem with our first visit
- exact location of the problem (building and room
number) if different than your address
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Your Confirmation Number
Once our x4-WORK staff has taken a description
of the problem, you will be given a confirmation number for
each request for service you have given us.� Keep this confirmation
number to follow up on the status of the work.
All of our work orders are logged in a computer system.� The
Service Center staff can always confirm that we have taken a
work order from a caller, the nature and location of a problem,
and look up which shop received the request.� Our shops currently
do not provide the Service Center with scheduling and status
reports for the work orders in their possession. |
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If You Are (or someone else
is) Calling Again For the Same Problem....
Our Service Center staff can use our automated work order system
to see if we have previously received a service request for
the same problem in the same room or location.� If you call
us with a non-emergency request or problem that has already
been reported, the Service Center staff will not create another
work order.� We do, however, maintain a record of all such requests.
If you tell us the problem is very different than the one originally
described or if the problem has gotten worse, we will get this
new information directly to the appropriate shop. |
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Call Us for Problems in Public
Areas
Don't assume that someone else has already reported problems
in public areas.� Take the time to request work for problems
you see in bathrooms, floor lounges, hallways, stairwells, lobbies,
and with exterior doors or lights.
When requesting work for public areas, you can help us by looking
for:� the door number (i.e., SE1198A) on a small plate at the
top of the door,� hallway number often painted on the walls
(i.e., 4198), or by providing the bathroom, laundry or lounge
room number either painted on the wall next to the door or on
a plastic room number sign. |
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Work May Have Already Been Requested
For You
Even before you check in to your room, our staff or Resident
Life's staff may have reported problems.� Because problems may
have been previously reported, workers could arrive without
prior notice to you.
In South Campus suites and apartments, we inspect for deficiencies
once a year during the semester.� Even though we find most problems
during the inspections, please call anyway if you're not sure
we know about a problem.After the inspection, our staff will
leave behind a list of what we feel needs to be fixed.� Often,
not every roommate gets to see the list we leave behind, so
our workers may arrive to make repairs without one or more roommates
knowing we were coming.� |
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