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| EMERGENCIES AND INTERRUPTIONS
OF UTILITIES |
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General Information
Almost every utility outage affecting an entire building can
be restored within a few hours, and they usually are. However,
some interruptions or problems may last into the evening hours,
weekends, early mornings, or, even more rare, last for several
days.
When outages last beyond a reasonably short time, we attempt
to obtain status information from our own staff. Or we will
try to obtain status information from Facilities Management
(formerly Physical Plant) who can contact their on-site employees.
We will also call Facilities Management if a problem is with
an off-campus utility company such as PEPCO.
Our x4-WORK or maintenance staff will contact Resident Life
service desks and community offices when utility disruptions
are known in advance. When possible, Resident Life staff will
post notices in the halls or at the community centers alerting
residents to planned, scheduled outages.
Occasionally, we are unable to receive the best status information
but will pass along what we have. Please call x4-WORK for
updates, and we'll let you know what we know.
When widespread outages affect the city of College Park or
larger regions in the county, our campus waits its turn like
everyone else as the public utilities respond to all of the
problems.
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Other Urgent Services
We respond to a number of situations that threaten property
or safety. The amount of time it takes us to respond will vary.
Even during regularly scheduled shifts, some delays may be experienced
while workers finish enough of their current assignments to
respond safely to an emergency call. The number of other calls
waiting, the number of staff members available on the shift,
and other factors may affect our response time. |
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Routine Work
Routine requests received today are given to our shops at the
start of the next work day. These become part of the work load
each section is assigned. Our section supervisors prioritize
work daily so that residents receive the best, most timely services
as resources permit.
At the start of each semester, repairs frequently take longer
when more residents choose to report problems. Toward the end
of each semester most routine problems receive a response within
3 to 15 days. |
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Responses to Typical
Repairs
Here's an idea of frequent response times during most of the
year, after the rush of check-in has passed, including services
provided by staff outside Residential Facilities. |
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| Emergency Services |
| using the next available staff or within
the same day or same 24-hour period |
- power out entire room
- no a/c
- person stuck in elevator water
- no lights at all
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- no heat
- resident locked out
- no hot or no cold
- floods
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| Routine Services |
| Short -- a matter of a few days up to a
week |
- clogged sink/toilet
- pipe dripping water
- windows stuck/jammed
- lock core changes
- low heat
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- clogged shower/tub
- mailbox repairs
- garbage disposal
- insects in rooms
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| Moderate -- a week to several weeks or longer |
- missing insect screens
- replace broken mirror
- loose toilet partition
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- site lighting
- toilet paper holders
- closet problems
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| Long -- delayed until semester breaks, summer,
longer |
- room or area painting
- sidewalk repairs
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- carpet replacement
- exterior painting
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| Examples of Services or Items Not Provided |
- orthopedic backboards
- curtain rods and curtains in most student rooms
- mattress pads
- installing locks on bi-fold closet doors
- repairs to or storage of personal property
- construction of loft bed platforms
- running new electrical service into existing rooms
- installing more than one telephone, data, or cable
jack per person
- provide extra furniture or remove standard furniture
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