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COMPLETING YOUR REQUEST
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Once the Job's
Done
We complete 95% of the requests we receive and refer the
rest to other staff outside Residential Facilities.
A copy of our work order will be left in your room to
let you know the repair was either completed or had to
be referred to another work group for additional follow-up. |
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Sometimes We Can't Find the Same Problem...
We sometimes arrive and can't seem to find or reproduce the
problem as written on the work order.� Our staff member will
return your request to our Service Center staff who will contact
you.� If you feel we should still respond, please ask us to
do so.
We Will Attempt to Contact You in These Situations: |
- We couldn't find or reproduce the problem.
- No work will be performed at this time.
- We do not provide the service you requested.
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...and Sometimes Some Services
aren't Provided...
Certain services are not provided, such as supplying orthopedic
backboards that should be prescribed by physicians (but we will
provide a piece of plywood to put under a mattress if requested).�
We also will not repair personal property. |
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...and Some Services
are Delayed...
We can unexpectedly run out of spare parts and supplies.�
Some purchases are delayed in shipment.� As a rule, though,
we tend to keep spare materials on the shelf to avoid
such problems.� When appropriate, work may need to be
coordinated between work crews or scheduled sometime in
the near future to best use available staff or avoid disruptions
to residents.
When we know about a circumstance that will delay our
work in common areas of the building, staff use an F.Y.I.
card to alert residents in the affected area about the
nature of the problem and the anticipated length of any
delay. |
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...and Some Services are Deferred...
Some repairs are deferred, making it appear they are never corrected.�
This could be our choice (We'll replace carpeting in the
summer when the building is empty!) or your choice (My
space really needs to be painted, but don't do it while I'm
living in the room!).
Minor damage to furniture surfaces may wait several years until
we schedule a refinishing program for solid wood lacquered pieces
or schedule large-scale replacement of formica desk or dresser
tops.
Other work, such as responding to holes punched repeatedly into
ceiling tiles glued to student bedroom ceilings, will be deferred
indefinitely. |
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...but Most We Do.
We complete over 35,000 work orders a year and several
thousand jobs each summer to prepare the halls for resident
students and summer guests.
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