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| TITLE: |
Service Center Staff |
| LOCATION:�������������������������������������
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Facilities Center Bldg. 201 |
| SUPERVISOR�S TITLE: |
Service Center Supervisor |
| HOURS: |
Fall/Spring: 9+ hrs./week
Summer: 15 hrs./week. |
| STARTING SALARY: |
$6.15 per hour |
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GENERAL DESCRIPTION OF DUTIES:
The Facilities Service Center, dealing mainly with residents
and staff members' work requests, provides 24-hour support year
around for a wide variety of processes and systems which are
necessary for the functioning of the Facilities Unit. |
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| SPECIFIC STAFF RESPONSIBILITES: |
- Conducts pager and beeper transmissions for contracting
maintenance, housekeeping, security, and emergency duty
staff; maintains transmission log of all calls received
and transmitted.
- Answers telephones: provides information, makes resource
referrals, cites Department's policy, receives complaints
concerning services, etc.
- Issues Residential Facilities keys and keyrings in accordance
with established key sign in/out procedure and policy.
- Receives work order requests from residents and completes
the processing of all appropriate forms.
- Responds to emergency situations and processes emergency
work orders.
- Does all the data entry and processing for the work requests
received at the Facilities Center on a daily basis.
- Is responsible for getting all work requests received
in a given day distributed to the Maintenance shops by the
following day.
- Conducts key audits of the Service Center keybox during
each sift.
- Conducts airchecks of pagers used by the Resident Life
staff and Facilities Security personnel.
- Routine filing of paperwork.
- Is the main contact for residence halls during off hours
and makes decisions about emergency response based on established
guidelines and judgement.
- Interacts frequently with a variety of persons (residents,
guests, Department employees, etc.) through face-to-face
interaction and the telephone.
- Often informally functions as a reference person or liaison
to other sections.
- In response to unusual circumstance, can decide to override
normal departmental policies to provide better services.
- Initiates and updates information on work order status.
- Initiates and completes inquiry process for all emergency,
overdue and returned work orders.
- Receives reports of deficiencies in vending services and
completes the processing of all appropriate forms; maintains
necessary records.
- Receives and processes other requests that include but
are not restricted to: Extermination, furniture replacement,
etc.
- Performs additional duties as assigned.
- Attends all staff meetings and training sessions.
- Assists in training of new staff members.
- Participates in employee evaluations.
- All Service Center staff are required to report for their
assigned shifts even when the University is closed or opening
is delayed due to inclement weather.
- All Service Center staff are required to work at least
one of the scheduled holiday breaks (Thanksgiving, Winter
Break, or Spring Break).
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| QUALIFICATIONS: |
- Registered student at UMCP (Fall/Spring)
- Prior customer service experience preferred.
- Students with on-campus housing preferred.
- Prior administrative, clerical, or computer experience
preferred.
- Experience desirable, but not required. We will train
you.
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